Terms and Conditions


We want your shopping experience to be as easy and problem free as possible.

We value the time you have spent on our website and want you to feel confident during your purchasing process.

Please contact us if you have any questions regarding any of the information below by emailing us.


Returns, exchanges & refunds

GRAY&Co are more then happy to accept exchanges as long as the following terms are met:

  • GRAY&Co must be notified by email within the first 7 days of receiving your item, explaining you would like to exchange your purchase.
  • The item will need to be returned with original tags and packaging, to GRAY&Co within 14 days of receiving the goods. Postage and handling in this situation will be at the expense of the customer.
  • Sale items are not exchangeable or refundable.

Special order items

Unfortunately, special order items, which have been arranged by a specific customer request, cannot be returned or exchanged, as they are ordered by customer request, unless of course, the product is faulty, in which case GRAY&Co must be contacted immediately.

Special order items may take between 1 and 12 weeks to be delivered, depending on the product type and brand and also your location within Australia. Please confirm delivery dates with GRAY&Co before placing an order.

Faulty items

In the unlikely event of receiving a faulty item, please contact us immediately to discuss its repair or replacement, by emailing


Orders and Pricing

All orders placed through our web site are subject to confirmation and acceptance by GRAY&Co.

GRAY&Co may vary prices.

In the event of price changes you may cancel your order by giving notice via email to GRAY&Co at gray@grayandco.com.au, which must be received within seven days of the announcement of the increase.

For each online order, you must pay the applicable price for the relevant goods confirmed by GRAY&Co; and the delivery and handling fee specified on the web site at that time.


GRAY&Co or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability.

Where the goods are not available you will be notified of this by GRAY&Co. as soon as possible.

Anyone at the delivery address who receives the goods will be presumed by GRAY&Co. to be authorised to receive the goods.

If there is no one at the delivery address or no-one of appropriate age to receive an order, GRAY&Co may charge you additional delivery fees.

Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged.

Your Email Address

You agree to take responsibility for the safekeeping of your E-Mail address. You are liable if your E-Mail address is used by an unauthorised person.

You agree to release and indemnify GRAY&Co in connection with any use (whether authorised or unauthorised) of your E-Mail address. GRAY&Co may suspend or cancel your account at any time without prior notice.


GRAY&Co aims to include up-to-date pictures of all of the goods on this web site.

However, in some cases, the picture of the goods may differ from the actual goods.

We recommend you read the labels on the goods or the product information carefully before using the goods.


GRAY&Co will not reveal your personal information to external organisations except for the purposes of fulfilling your order.

Your order and credit card details are safe and secure.

All personal and credit card information provided to GRAY&Co is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet.

At this stage we can only accept payments using the methods stated in the. We are unable to accept COD charges. Payment must be cleared before the goods are dispatched. Prices and range on this web site may vary from GRAY&Co commercial sales pricing.


Any liability of GRAY&Co in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of GRAY&Co be limited to:

in relation to goods, the replacement of the goods or the supply of equivalent goods; and in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

Changes to terms

Each order is governed by the terms and conditions current when the order is placed. GRAY&Co may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

Applicable law

All purchases under this web site and these terms and conditions are subject to the laws of New South Wales, Australia.

Credit cards

At present we are not able to accept web payments made with a non Australian credit card, given the limitations that we face in establishing that the user of the card is legitimate. Payments from overseas customers are accepted via Paypal.


Payment is expected upon collection or in advance of delivery. Identification may be requested when collecting goods. Payment details shall be finalised prior to dispatch unless you have an approved account.

Delivery address and contact details

When placing an order with us, where we are to deliver goods to you, we require a physical street address. To assist us in processing your order, please provide your land-line phone number. Delivery is via courier and cannot be to a Post Office Box. Please note that an authorised signatory needs to be at the delivery address to sign for and collect the goods.

All orders will be dispatched within 2-4 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.


We deliver Australia wide. All shipping costs will be added to the order total prior to checkout. All orders are subject to availability. In the unlikely event that your order can not be fulfilled, you will be notified via email or phone and the item will be subtracted from your order.

For international delivery please contact GRAY&Co with the products you would like to order and a full shipping address. We will get back to you within 24 hours with a quote and ETA.

Please email any questions regarding your shipment to